Overall
Ease of Use
Features
Quality
Too hard to understand
I am not a stupid person, but I find your Virus program difficult to use. It seems like it MUST work, but your instructions are too difficult to understand. In one place, you either choose 'exclude' or 'skip'. Am I excluding getting rid of an infected virus if I hit exclude? What am I excluding? If I hit skip, well you know... Why don't you update your virus program so that it automatically DOES what I need it to do? You people know what I should do better than I, so make it an automatic action. The average consumer doesn't know what to do and your directions leave us going in circles. Thank you.